Supply of IT Products & Services — Gulfx Trading LLC
GULFX TRADING LLC
Al Mtsannid Suburb, Sharjah, United Arab Emirates
Tel: +971 50 542 1020 | Email: sales@gulfx.ae | Web: www.gulfx.ae
TRN: 105336699100003
| Term | Meaning |
|---|---|
| "Company" / "GULFX" | GULFX TRADING LLC, Sharjah, UAE |
| "Customer" / "Buyer" | The entity or person purchasing Products |
| "Products" | IT equipment including computers, laptops, mobiles, servers, storage devices, network switches, access points, routers, biometric devices, printers, cartridges, and all related IT hardware |
| "Defect" | Any fault or malfunction affecting the Product's performance |
| "Warranty Period" | As specified in the product description or invoice |
2.1 All orders must be placed in writing (email, purchase order, or quotation acceptance).
2.2 Order acceptance occurs upon written confirmation by GULFX.
2.3 GULFX reserves the right to refuse or cancel any order due to product availability, pricing errors, or suspicion of fraud.
3.1 All prices are quoted in UAE Dirhams (AED) and exclude VAT unless otherwise stated.
3.2 VAT @ 5% will be charged as per UAE VAT regulations.
3.3 Payment terms shall be as agreed in writing.
3.4 Late payments may incur interest at the maximum rate permitted by UAE law.
4.1 Delivery dates are estimates only. GULFX shall not be liable for delays beyond its reasonable control.
4.2 Risk of loss passes to the Customer upon delivery.
4.3 Legal title (ownership) remains with GULFX until full payment is received.
4.4 The Customer shall inspect Products upon delivery and report any discrepancies within 48 hours.
5.1 GULFX shall provide the Customer with a dated invoice containing the following particulars as required by law:
| Required Information | Legal Reference |
|---|---|
| Name, address, and contact information of supplier | Cabinet Decision 66/2023, Article 6(1)(a) |
| Date of invoice | Article 6(1)(b) |
| Description of commodity or service | Article 6(1)(c) |
| Unit of sale, quantity, or number of units | Article 6(1)(d) |
| Condition of commodity (if used) | Article 6(1)(e) |
| Price in local currency | Article 6(1)(f) |
| Warranty period | Article 6(1)(g) |
| Date of delivery | Article 6(1)(h) |
| Serial number of commodities | Article 6(1)(i) |
| Commercial registration number | Article 6(1)(j) |
| Tax Registration Number (TRN) | Article 6(1)(k) |
5.2 The invoice shall be in Arabic; GULFX may add any other language as it deems fit.
5.3 GULFX shall provide a warranty document, either separately or within the invoice.
6.1 Warranty Period: 12 months from the invoice date (unless otherwise specified in writing).
6.2 Warranty Coverage: Defects in materials or workmanship under normal use.
6.3 Warranty Type: Back-to-base (Customer pays shipping to GULFX; GULFX pays return shipping).
6.4 Warranty Exclusions (NOT covered):
6.5 Warranty Void if:
6.6 Warranty Document: GULFX shall provide a warranty document containing the following:
| Requirement | Legal Reference |
|---|---|
| Name and particulars of the supplier | Article 12(1) |
| Date of purchase | Article 12(2) |
| Warranty period | Article 12(3) |
| Name, model, and serial number | Article 12(4) |
| Whether warranty covers all parts, repair and replacement price | Article 12(5) |
| Customer obligations under warranty terms | Article 12(6) |
| Exclusions from warranty (if any) | Article 12(7) |
6.7 Recurrent Failure: If the same defect recurs repeatedly, the Customer shall be entitled to a new alternative product or refund of its value. If the same defect recurs three times within the first year, full refund or replacement becomes mandatory under UAE law.
7.1 Defective Products (RMA):
7.2 Repair Timeframe: If repairs take more than seven days, GULFX shall provide an equivalent replacement product free of charge as required by UAE law.
7.3 Supplier Approval Clause: Warranty is conditional upon supplier approval for third-party sourced Products.
7.4 Returns/RMA Requirements:
7.5 Restocking Fee: 25% for non-defective approved returns.
8.1 GULFX shall provide necessary spare parts for the operation and repair of commodities as follows:
| Type of Spare Parts | Obligation |
|---|---|
| Regular and ongoing demand | Provide consecutively |
| Seasonal or limited demand | Within a reasonable period |
| Warranty period spare parts | Period determined by regulation or contract |
8.2 GULFX shall maintain a record of spare parts provided.
9.1 GULFX shall provide after-sale services depending on the nature of the commodity.
9.2 If GULFX fails to provide periodical maintenance services for warranted commodities, it may be subject to administrative fines of AED 300,000.
10.1 To the maximum extent permitted by UAE law, GULFX's total liability shall not exceed the invoice value of the specific Products giving rise to the claim.
10.2 GULFX shall NOT be liable for:
11.1 GULFX shall protect Customer's privacy and data security and refrain from using it for promotional and marketing purposes without consent.
11.2 GULFX shall comply with Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
11.3 Customer data shall be processed in a fair, transparent, and lawful manner.
Part B| Term | Meaning |
|---|---|
| "Services" | IT support, configuration, installation, repair, maintenance, and related technical services |
| "Service Provider" | GULFX TRADING LLC |
| "Customer" | The entity or person requesting Services |
2.1 Services include but are not limited to:
2.2 The specific scope shall be defined in the quotation, invoice, or Statement of Work.
3.1 The Customer shall:
3.2 GULFX is not liable for any loss, disclosure, alteration, or corruption of data during service delivery.
4.1 GULFX shall warrant the service rendered to the Customer within a period that is commensurate with the nature of the service rendered or the period agreed upon, whichever is longer.
4.2 Warranty Period: 30 days from service completion (minimum).
4.3 Customer Remedies if Service is Defective: The Customer may elect:
| Remedy | Description |
|---|---|
| Return of full price | If service is not provided or its provision is not fulfilled |
| Return of part of the price | Insofar as the amount of utilization of the service |
| Re-provision of service | By supplier correctly as per the contract |
4.4 GULFX shall explicitly warn the Customer of potential harms of the service, precautions to be taken, and ways to rectify resulting harm.
4.5 Warranty excludes:
5.1 Services do NOT include:
6.1 To the maximum extent permitted by UAE law, GULFX's liability for Service-related claims shall not exceed the value of the Services provided.
6.2 GULFX is not liable for:
1.1 Neither party shall be liable for delays or non-performance caused by events beyond reasonable control (war, natural disaster, supplier failure, government action, pandemic, power outages, internet disruptions).
2.1 This Agreement shall be governed by the laws of the United Arab Emirates.
2.2 Any dispute arising shall be submitted to the exclusive jurisdiction of the Sharjah Courts.
2.3 The Customer may file a complaint with the Ministry of Economy (800 1222) or the Department of Economic Development in their emirate.
3.1 Both parties agree to keep all confidential information (including pricing, business data, and technical information) confidential.
4.1 No amendment is valid unless in writing and signed by both parties.
5.1 If any clause is found unenforceable, the remainder of the Agreement remains in full force.
6.1 Clauses regarding Ownership, Liability, and Governing Law survive termination of this Agreement.
| Clause | Legal Basis |
|---|---|
| Consumer Protection Law | Federal Law No. 15/2020 |
| Amended Consumer Protection Law | Federal Decree-Law No. 5/2023 |
| Executive Regulations | Cabinet Decision No. 66/2023 |
| VAT Law | Federal Decree-Law No. 8/2017 |
| VAT Executive Regulations | Cabinet Resolution No. 52/2017 |
| Commercial Transactions Law | Federal Law No. 50/2022 |
| Personal Data Protection | Federal Decree-Law No. 45/2021 |
| E-Commerce Law | Federal Decree-Law No. 14/2023 |
| Violation | Fine (AED) | Legal Reference |
|---|---|---|
| Failure to provide warranty document | 100,000 | Cabinet Decision 66/2023, Art. 11 |
| Failure to provide invoice in Arabic | 100,000 | Art. 8(4) |
| Failure to provide periodical maintenance | 300,000 | Art. 18 |
| Failure to provide alternative for defective goods | 500,000 | Art. 27(2) |
| Failure to provide new product for recurrent failure | 500,000 | Art. 28(1) |
| Failure to advise of potential harm | 500,000 | Art. 20 |
| Discrimination between consumers | 100,000 | Art. 32(a) |
| Closing return file without permission | 1,000,000 | Art. 24(2) |
| Topic | Key Terms |
|---|---|
| Warranty (Products) | 12 months back-to-base (hardware only) |
| Warranty (Services) | Period commensurate with service or agreed period, whichever is longer |
| Exclusions | Software, viruses, physical damage, consumables, unauthorized repair |
| Recurrent Failure | 3 recurrences within 1 year = full refund/replacement |
| Repair Time | >7 days = equivalent replacement product required |
| Spare Parts | Must be provided consecutively or within reasonable period |
| Returns/RMA | 3–4 weeks processing; subject to supplier approval |
| Restocking Fee | 25% for non-defective approved returns |
| Ownership | Passes only upon full payment |
| VAT | 5% as per UAE regulations |
| Governing Law | UAE Law; Sharjah Courts |
| Consumer Protection | Ministry of Economy (800 1222) or DED complaints available |
For complete terms, including Annexure A (Detailed Warranty & RMA Policy), visit: www.gulfx.ae/terms&conditions
By accepting this invoice, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions as per UAE Consumer Protection Law (Federal Law No. 15/2020) and its Executive Regulations (Cabinet Decision No. 66/2023).
For questions about these Terms, contact us at sales@gulfx.ae or +971 50 542 1020.